At Skin & Sculpt Medical Spa, we believe every guest deserves an experience that feels welcoming, respectful, and easy to navigate—both in our office and online. We are committed to providing full and equal access to our services, facility, and website.
We are committed to communicating effectively with all guests. We provide, at no charge, auxiliary aids and services that are reasonably necessary to support effective communication. We also accept Telecommunications Relay Service (TRS) calls and Teletypewriter (TTY/TDD) calls through 711 in the same manner as traditional phone calls.
We strive to develop and update our website using current technologies and accessibility best practices to support full and equal access for people with disabilities. Our goal is to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable requirements of the Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA).
While we work to maintain accessibility across pages, content, and experiences, some third-party content or integrations (such as embedded video players, maps, booking tools, or social media widgets) may be provided by external platforms and may not be fully under our control. We will make reasonable efforts to offer alternatives when needed.
Guests are welcome to use personal assistive devices and technologies to access our services. If an assistive device or technology is incompatible with any part of our facility or digital experience, we will work with you to provide access through alternative measures when reasonable.
Service animals are welcome to accompany guests with disabilities in our facility, consistent with applicable laws. Companions are also welcome. When requested, we provide assistance discreetly and respectfully.
If we are temporarily unable to provide any accessibility-related service or feature, we will provide notice of the interruption and, when possible, the anticipated time for restoration. We will also offer reasonable alternatives during the interruption.
Our team receives ongoing training to provide respectful, helpful support to guests with disabilities and to maintain a culture of accessibility and care. We continuously review our website and processes to identify opportunities for improvement.
We will make reasonable modifications to policies or procedures when necessary to ensure full and equal access to our facility, website, or communication channels.
If you’re looking for mouse and keyboard alternatives, speech-recognition software such as Dragon NaturallySpeaking may help you navigate web pages and online services. Screen readers and browser accessibility settings may also enhance your experience.
We welcome your feedback and actively encourage guests to contact us if they experience any difficulty accessing content or services. If you believe accessibility standards have not been met in your situation, please let us know—we are happy to help and we gladly accept TRS calls.
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Email info@skinandsculptmedspa.com or call (865) 671-3630.